Preschoolians Westport Store Closing
Also in the post was an earnest pitch from Jeff to improve customer service. It sounded quite sincere, but us loyal customers know better than to believe his empty promises. Preschoolians has been making these SAME promises to make things better, introduce new products and ideas, for as long as that blog has been in existence.
The saddest part is that there was no appeal to Preschoolians' most loyal customers, those of you who have purchased 6, 10, 15, 30 pairs from them. He laid out no plan of how things will actually improve (aside from hiring another person, but again, we've heard that song and dance before). I truly hoped that Jeff would read all those angry posts and maybe even read this blog, and upon seeing the seething anger, the company would realize that they had alienated their biggest supporters. I guess by focusing only on internet sales, the company can remain faceless and unaccountable for their poor customer service. How sad for Preschoolians not to realize how much more money and effort it takes to get new customers rather than keeping the old ones coming back.
P.S. If you remain a diehard Preschoolians fan, do yourself a favor and order directly from Zappos, a company that has an excellent customer service record and you'll know before you buy if your size is in stock. Check the posts below for some excellent other brands of soft-soled baby shoes.